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mtext: [新建立] 出貨異常：平鎮上海店-TM8
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mtext: [完成] #384 到場時間：12:51 離場時間：16:42 故障狀況回報：無 施工說明：用繩子固定智販機及招牌 更換零件：
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mtext: [完成] #395 到場時間：0940 離場時間：1040 故障狀況回報：左櫃升降y-微動開關故障 施工說明：更換微動開關、出貨測試 更換零件：y-微動開關
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mtext: [完成] #390 到場時間：10:16 離場時間：14:41 故障狀況回報：左櫃出貨異常 施工說明：更換秤重線，出貨測試 更換零件：秤重線
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mtext: [已派工] #294 現場施工日期：10/4
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mtext: [已派工] #294 現場施工日期：2024-10-04
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mtext: 【IVM設備】 funbox 新竹巨城(2) - 寶可夢+Keepplay 🚨出貨異常 https://hotspot.transtep.com/r/tx/1821729
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mtype: text
mtext: [完成] #292 到場時間：10/1 16:00 離場時間：10/1 17:00 故障狀況回報：保養 施工說明：保養 更換零件：無
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type: message
mtype: text
mid: 528820450651537540
src_type: group
group_id: C83a55759fd7d810adcad53639b376cd3
sender_id: U8180fba0f18b9439ca00f06183475d3f
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mtext:
@黃糜鹿 NW 信義 需要請你們跑一趟現場更新智飯機 APP
要安裝的是「英特拉＋卡機」的市場版，他跟現在 NW 用的「純英特拉」是不同支app，需要把舊的 app 刪掉，裝新的。

因為設定有點多，貨道資訊也都需要重新上架，所以需要你們跑一趟現場會比較保險～再請跟我說派工的時間＆人喔

🌟🌟🌟另外提醒，場域人員跟智販機無關，他們也不負責營運跟補貨，如果有智飯機上的事情不用跟他們說，也儘可能不請他們協助什麼～


type: message
mtype: text
mtext: [已派工] #398 現場施工日期：10/4 派工車號：BUW-1502 @陳昱安
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type: message
mtype: text
mid: 528828473733808312
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group_id: C8f19664ccacbb1d0876a32ba4ec63def
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mtext:
這我就不清楚了，沒有顯示故障，現場檢查光檢部分做動也正常，需要再觀察後續狀況如何。
唯一小異常的點是我用單元測試出貨，在一直連續出貨的當下，有遇到下筆出貨前會lag 一陣子都不動，畫面整個停住，過一下才可正常出貨。


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mtype: text
mid: 529216151591584150
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mtext:
好的沒問題
@陳昱安 幾點留意喔

1. 務必準時
2. 要按門鈴由他們現場人員帶你進去，不能跟著進去的健身房會員一起進去（他們很在意這件事🌟）
3. 更新成 v12，並做交易測試（正常交易&取消交易後交易網址是否會失效）


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mtext:
【IVM設備】 【平鎮上海店-TM11】
系統警告通知：2024年10月07日 11時39分44秒 平鎮上海店-TM11平鎮上海店-TM11販賣機的「左櫃，可能因商品卡貨，造成無法繼續銷售請店鋪派人前往排除」

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mtext: [完成] #404 到場時間：10/7 1230 離場時間：10/7 1400 故障狀況回報：出貨異常 施工說明：更換升降馬達齒輪、升降馬達編碼器 更換零件：升降馬達齒輪、編碼器
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type: message
mtype: text
mtext: ［新建立］ 貨道異常：平鎮上海-TM4
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type: message
mtype: text
mtext: [完成] #405 到場時間：10/7 1030 離場時間：10/7 1120 故障狀況回報：貨道馬達故障、履帶斷裂 施工說明：更換貨道馬達、更換履帶 更換零件：貨道馬達、履帶
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type: message
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mtext: ［新建立］ 貨道異常：平鎮上海-TM7
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type: message
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mtext: [完成] #405 到場時間：10/4 1000 離場時間：10/4 1040 故障狀況回報：貨道馬達故障、履帶斷裂 施工說明：更換貨道馬達、更換履帶 更換零件：貨道馬達、履帶
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mtext: [完成] #302 到場時間：10/4 1600 離場時間：10/4 1730 故障狀況回報：保養 施工說明：保養 更換零件：履帶X1、隔板支架X3、單馬達支架X1、軌道軸承X1
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mtext: [完成] #301 到場時間：10/4 1500 離場時間：10:4 1600 故障狀況回報：保養 施工說明：保養 更換零件：履帶X2、隔板支架X1
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mtext: [完成] #301 到場時間：10/4 15:00 離場時間：10/4 16:00 故障狀況回報：保養 施工說明：保養 更換零件：履帶X2、隔板支架X1
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mtext: [完成] #297 到場時間：9:30 離場時間：13:00 故障狀況回報：保養 施工說明：保養 更換零件：履帶X1、單馬達支架X1、隔板支架X3、軌道軸承X1
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mtext: [完成] #303 到場時間：15:30 離場時間：18:00 故障狀況回報：保養 施工說明：保養 更換零件：履帶X1、隔板支架X5
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mtext: [新建立] 溫度異常通知：新營國道北店-TM5
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mtext: [新建立] 漏水通知：基隆長樂店-TM4
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mtext: [待派工] #414 故障問題：失溫 需帶工具：壓縮機、氣密條、十字、一字、尖嘴鉗、套筒組 處理單位：東宜
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mtext: [已派工] #414 現場施工日期：10/8 派工車號：無
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mtext: [待派工] #415 故障問題：漏水 需帶工具：抹布、泡棉、十字、一字 處理單位：嘉科
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mtext:
@All 嗨～～特別提醒一下

未來去 ＮＷ 維修時，再請留意
1. 一定得先預約，所以如果有預計到場時間，請跟我/Nico說，我們會先通知場域方
2. 到現場請記得務必按門鈴等他們的「工作人員」出來接再進去～

如果現場遲遲沒有人應門，也請跟我說，我會盡快聯繫客戶窗口。「🌟🌟🌟不要直接跟著去健身的會員進場🌟🌟🌟」

因為這個場域很嚴厲的在控管人員進出，如果他們的健身會員直接放人進去的話，那雙方都會受到罰則。


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mtext: [完成] #414 到場時間：10/7 21:50 離場時間：10/8 01:00 故障狀況回報：溫度失溫 施工說明：對調保險絲無效,更換壓縮機,溫度慢慢降下來 更換零件：壓縮機
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mtext: [完成] #415 到場時間：12:30 離場時間：13:30 故障狀況回報：漏水 施工說明：檢查氣密，清除水漬，壓縮機水盤內無積水。 更換零件：無
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mtext: [完成] #414 到場時間：10/7 21:50 離場時間：10/8 01:00 故障狀況回報：溫度失溫 施工說明：對調保險絲無效,更換壓縮機,溫度慢慢降下來 更換零件：壓縮機
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mtext:
@🌸  虹 🌸 @趙瑩Nico 10/8台星科技場勘，已上傳到雲端

https://drive.google.com/drive/folders/191Kjns1xC5FDMMhpaqJuCiWKfYy51SpN


type: message
mtype: text
mid: 529508849620353076
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mtext:
@Niel😎 麻煩請工程師確認下面三台現場網路
#410 【新竹東區】高通半導體［中吉側取冷凍］
#411 【新竹科學】瑞昱半導體：無人商店牆面-B2［中吉側取冷凍］
#409 【新竹東區】中華電信：建新-穿堂-1F［中吉側取冷凍］
上面這三台現在網路斷線，等恢復網路之後，才能進一步查詢。

syn:
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ret:
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type: message
mtype: text
mid: 529517237372453362
src_type: group
group_id: Ccd427a76a97aa2ebdb6485418eb2017e
sender_id: Uf7d0755155b20aeae8f5868e0558f472
mentionees: U86361abf9a9ee61b1f31952524355fab
mtext:
@Niel😎 
我目前查未斷網的3台
【桃園中壢】南仁湖：中壢服務區［中吉側取冷凍］
【宜蘭宜蘭】中華電信：客服大樓［中吉側取冷凍］
【南投埔里】燈火嵐杉：露營區［中吉側取冷凍］
這個是掛在之前要求停用的marketing這個帳號下
因為停用此帳號所以會導致APIKEY無法連線
請確認是要恢復使用marketing帳號?還是要改掛到總公司?


type: message
mtype: text
mtext: [完成] #299 到場時間：10/8 9:30 離場時間：10/8 11:00 故障狀況回報：保養 施工說明：保養 更換零件：無
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ret:
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type: message
mtype: text
mtext: [完成] #295 到場時間：10/8 13:00 離場時間：10/8 15:00 故障狀況回報：保養 施工說明：保養 更換零件：無
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ret:
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type: message
mtype: text
mtext: [完成] #300 到場時間：10/8 15:00 離場時間：10/8 16:00 故障狀況回報：保養 施工說明：保養 更換零件：單馬達X2、單馬達支架X1
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type: message
mtype: text
mtext: [完成] #298 到場時間：10/8 16:00 離場時間：10/8 20:00 故障狀況回報：保養 施工說明：右櫃D4不會動，檢查是線卡到軌道扯斷，重新接上後測試正常 更換零件：無
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type: message
mtype: text
mtext: [完成] #413 到場時間：10/8 16:27 離場時間：10/9 12:00 故障狀況回報：後台要求停用後APIKEY無法連線 施工說明：更改後台設定 更換零件：無
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ret:
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type: message
mtype: text
mtext: [完成] #412 到場時間：10/8 16:27 離場時間：10/9 12:00 故障狀況回報：後台要求停用後APIKEY無法連線 施工說明：更改後台設定 更換零件：無
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type: message
mtype: text
mtext: [完成] #408 到場時間：10/8 16:27 離場時間：10/9 12:00 故障狀況回報：後台要求停用後APIKEY無法連線 施工說明：更改後台設定 更換零件：無
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type: message
mtype: text
mtext: [完成] #409 到場時間：10/8 16:27 離場時間：10/9 12:00 故障狀況回報：網路斷線 施工說明：請安排恢復網路 更換零件：無
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mtext: [完成] #410 到場時間：10/8 16:27 離場時間：10/9 12:00 故障狀況回報：網路斷線 施工說明：請安排恢復網路 更換零件：無
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mtext: [完成] #304 到場時間：11:00 離場時間：14:30 故障狀況回報：保養 施工說明：保養 更換零件：無
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mtext: [完成] #306 到場時間：14:30 離場時間：16:30 故障狀況回報：保養 施工說明：左櫃升降有異音，更換左櫃升降馬達，測試正常無異音 更換零件：升降馬達X1
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【IVM設備】 【崑山科大店-TM3】
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mtext: [待派工] #421 故障問題：出貨失敗 需帶工具：無 處理單位：東宜
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mtext: [完成] #393 確認結果：店鋪會請鎖匠處理，不需派工
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mtext: 完成] #393 施工說明：店鋪會請鎖匠處理，不需派工
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mtext: [完成] #421 到場時間：10/11 10:30 離場時間：10/11 11:50 故障狀況回報：F1貨道卡住 施工說明：調整F1貨道及馬達 更換零件：無
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mtext: [完成] #406 到場時間：10/4 1000 離場時間：10/4 1040 故障狀況回報：貨道馬達故障、履帶斷裂 施工說明：更換貨道馬達、更換履帶 更換零件：貨道馬達、履帶
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mtext: [完成] #309 到場時間：8:30 離場時間：11:30 故障狀況回報：保養 施工說明：更換生鏽防盜板 更換零件：防盜板
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mtext: [完成] #310 到場時間：8:30 離場時間：11:30 故障狀況回報：保養 施工說明：保養 更換零件：履帶X2
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mtext: [完成] #315 到場時間：11:30 離場時間：14:30 故障狀況回報：保養 施工說明：保養 更換零件：履帶X1
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mtext: [完成] #313 到場時間：15:30 離場時間：16:30 故障狀況回報：保養 施工說明：保養 更換零件：履帶X1、雙馬達支架X1、單馬達支架X5、螺旋盤X1
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mtext: [完成] #311 到場時間：16:30 離場時間：17:30 故障狀況回報：保養 施工說明：保養 更換零件：履帶X3
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type: message
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mtext: [完成] #316 到場時間：17:30 離場時間：19:00 故障狀況回報：保養 施工說明：保養 更換零件：無
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type: message
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mtext: [新建立] 出貨失敗通知：烏日火車頭店-TM5
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type: message
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mtext: [待派工] #424 故障問題：寶特瓶卡貨 需帶工具：擋板、十字 處理單位：東宜
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type: message
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mtext: [已派工] #424 現場施工日期：10/12 派工車號：無
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mtext:
@黃糜鹿 @陳昱安 津貼值班再請協助處理一下喔

剛剛有先問艾倫了，是貨道設定跑掉，請：
1. 先複製 vmdb 出來
2. 重新掃描貨道
3. 把 vmdb 丟進去，確認貨道商品都有正確吃到
4. 重啟 app


type: message
mtype: text
mtext: [完成] #424 到場時間：10/12 08:21 離場時間：10/12 09:27 故障狀況回報：寶特瓶卡貨 施工說明：安裝三角擋板 更換零件：無
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mtext:
【IVM設備】 【土城虎躍店-TM4】
系統警告通知：2024年10月14日 09時50分12秒 土城虎躍店-TM4土城虎躍店-TM4販賣機的「左櫃，可能因商品卡貨，造成無法繼續銷售請店鋪派人前往排除」

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【IVM設備】 【新竹竹科店-TM5】
系統警告通知：2024年10月14日 09時24分25秒 新竹竹科店-TM5新竹竹科店-TM5販賣機的「左櫃，可能因商品卡貨，造成無法繼續銷售請店鋪派人前往排除」

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type: message
mtype: text
mtext: [完成] #312 到場時間：11:30 離場時間：16:00 故障狀況回報：保養 施工說明：保養 更換零件：無
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type: message
mtype: text
mtext: [完成] #429 到場時間：18：27 離場時間：19：50 故障狀況回報：取物門打不開 維修作業：更換編碼器無效,調整防盜板 測試出貨2次正常
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type: message
mtype: text
mtext: [完成] #328 到場時間：9:30 離場時間：11:30 故障狀況回報：保養 施工說明：保養 更換零件：無
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type: message
mtype: text
mid: 530387367245119813
src_type: group
group_id: C338c174c8ca20dd7ff7651b8b8a247cb
sender_id: Ufc9e46a32ad155f736cb3fa04b3d758f
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mtext:
@趙瑩Nico @🌸  虹 🌸 10/9新北捷板橋站場勘，已上傳到雲端
https://drive.google.com/drive/folders/1zVD1G8raG6jWm-j6kipcXUMojm8kplcN?usp=sharing


type: message
mtype: text
mtext: [完成] #427 到場時間：11:30 離場時間：14:30 故障狀況回報：左櫃秤重線故障 施工說明：更換秤重線，出貨測試 更換零件：秤重線
mid: 530387725656785096
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syn:
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ret:
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type: message
mtype: text
mid: 530425710750204385
src_type: group
group_id: Ccd427a76a97aa2ebdb6485418eb2017e
sender_id: U86361abf9a9ee61b1f31952524355fab
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mtext:
[新建立]
1.大螢幕黑屏無畫面--已損壞需更換，待料。
2.小螢幕底下畫面有壞點，待料。
3.無線路由器無法連線--sim卡正常。
4.大門內保溫墊整片膨漲--需整片重新處理。
5.該台為今年新採購的8台之一，請確認是否還在保固範圍內：【高雄大樹】義大天悅［中吉側取冷凍］
@黃糜鹿 

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type: message
mtype: text
mid: 530444563727777896
src_type: group
group_id: Ccd427a76a97aa2ebdb6485418eb2017e
sender_id: U7e9d89591df02e5d2faaece314fac232
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mtext:
@Niel😎 

我說明一下這個情況

需要標籤，就是需要確認機台是否在保固內，因為螢幕不是常備品項，我們可以先採購，只是如果後續確認，「機台不在保固內」或是「是人為因素損壞」或是「其實沒有壞」

那你們還是需要支付相對應費用


type: message
mtype: text
mtext: [完成] #426 到場時間：1350 離場時間：1530 故障狀況回報：左櫃秤重線故障 施工說明：更換秤重線，出貨測試 更換零件：秤重線
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type: message
mtype: text
mtext: [完成] #327 到場時間：9:30 離場時間：11:30 故障狀況回報：保養 施工說明：保養 更換零件：無
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type: message
mtype: text
mtext: [完成] #334 到場時間：11:30 離場時間：13:30 故障狀況回報：保養 施工說明：保養 更換零件：無
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type: message
mtype: text
mtext: [完成] #335 到場時間：13:30 離場時間：17:00 故障狀況回報：保養 施工說明：保養 更換零件：無
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type: message
mtype: text
mtext: [完成] #335 到場時間：13:30 離場時間：17:00 故障狀況回報：保養 施工說明：保養 更換零件：無
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type: message
mtype: text
mid: 530663674101366994
src_type: group
group_id: Ccd427a76a97aa2ebdb6485418eb2017e
sender_id: U7e9d89591df02e5d2faaece314fac232
mtext:
這部分你們確認的話，那我們就是會先備料，然後安排時間過去
維修

目前看來，先備的料件有三種
1. 大螢幕，$48,510(含稅)
2. 小螢幕，$18,900(含稅)
3. 小螢幕驅動版，價格待確認

如果現場判定料件「是人為因素損壞」或是「其實沒有壞」，那會再另外收取派工費及零件費

如果是自然損壞，因為在保固內，那我們維修就不會收取費用


type: message
mtype: text
mid: 530664789233107507
src_type: group
group_id: Ccd427a76a97aa2ebdb6485418eb2017e
sender_id: U86361abf9a9ee61b1f31952524355fab
mentionees: U7e9d89591df02e5d2faaece314fac232
mtext:
有幾個比較有疑慮的地方
1. 保固內的部分我這邊已經確認是，是否麻煩你們先確認這台你們認知是否保固內，雙方共識一致

2.人為因素損壞判定的標準是什麼？

3.我們人員去現場就是把問題的現象反應並且拍照給你們，但最後如果你們判定“其實沒有壞”我們要因此負擔這個高的零件費用，把料件損壞於否全部壓在我們這有點失去保固的意義，我認知保固 是應該由你們判定整體機台狀況，若是很明確自然損壞由貴司承擔，若是人為損壞並告知需維修什麼並報價由我們決定是否維修

以上幾點是否在商討下～雙方有共識～謝謝
@Arthur (沈修羽_龍雲數位) 


type: message
mtype: text
mid: 530669390249590914
src_type: group
group_id: Ccd427a76a97aa2ebdb6485418eb2017e
sender_id: U7e9d89591df02e5d2faaece314fac232
mtext:
我說明一下

1. 以你們提供的序號來看，是有在保固內的

2. 人為因素的個部分我們應該調整一下說法，『非自然損壞』這樣比較正確

其實沒有所謂的判定標準，這一定是去現場看了狀況才會知道，會一直有提到非自然損壞，主要也是要先說明讓你們知道，因為以你們提供的『現場環境照片』『小螢幕狀況照片』『機台內部照片』來看，有滲水或是受潮的可能

a.現場環境：不確定現場會不會有滴水線滴到機台
b.小螢幕圓點：原廠判斷是進水或是受潮
c.機台內部照片：從照片看，疑似有許多黑黑的流水痕跡

因為以上幾點，所以會先告知你們，如果是非自然損壞的處理方式

3. 其實沒壞這件事，因為我們工程師之前的經驗，在別的客戶那邊，遇過好幾次，到了現場，發現是電的問題，比方說，供電的某一頭鬆脫之類，其實設備是沒有壞的，就是單純電源線鬆脫，因為畢竟品項是要額外備料，所以也才會先說明

只要是保固內、自然損壞、現場也沒辦法判斷是非自然因素損壞的話，那我們當然是會負責維修然後不收取費用的


type: message
mtype: text
mid: 530673224028782755
src_type: group
group_id: Ccd427a76a97aa2ebdb6485418eb2017e
sender_id: U86361abf9a9ee61b1f31952524355fab
mtext:
了解～2&3的說明～我這邊完全理解
我這邊還是想表達一下，既然是保固內的機台是否還是由貴司現場確認機台狀況再行判斷是否採購料件等等，若是產生上述說的第3點烏龍事件(如您說的插頭鬆脫等等案例)我們這邊來承擔派工費用都可以接受的，但未完全確認狀況先行備料採購然後只要一發生“非自然損壞”我們必續承擔所有費用的話，對我們來說欠缺合理性～所以這部分是否貴司能先行去現場判斷確認～感謝～


type: message
mtype: text
mtext: [完成] #341 到場時間：9:30 離場時間：12:00 故障狀況回報：保養 施工說明：保養 更換零件：無
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mtype: text
mtext: [完成] #340 到場時間：12:00 離場時間：14:00 故障狀況回報：保養 施工說明：保養 更換零件：履帶X4
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type: message
mtype: text
mtext: [新建立] 10/15-10/17，17筆出貨失敗通知：二林矽品店-TM3 @黃糜鹿
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type: message
mtype: text
mtext: [新建立] 店鋪反映機台多卡貨無法運作：善化正國店-TM3 @黃糜鹿
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type: message
mtype: text
mtext: [新建立] 裝機後蹦10/14派工維修過，店鋪反映還是有常卡貨狀況(此台機器沒裝監視器)：善化正國店-TM3 @黃糜鹿
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[新建立]
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@黃糜鹿 @Arthur (沈修羽_龍雲數位) 

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type: message
mtype: text
mtext: [待確認] #430 待換零件：檢測&重灌 @Arthur (沈修羽_龍雲數位)
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type: message
mtype: text
mtext: 完成] #442 到場時間：15:51 離場時間：16:42 故障狀況回報：補貨問題 施工說明：遠端確認出貨失敗原因 更換零件：建議鋁箔包不要放螺旋
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type: message
mtype: text
mtext: 完成] #441 到場時間：15:51 離場時間：16:45 故障狀況回報：卡貨(無壓到微動J) 施工說明：遠端復位正常 更換零件：無
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type: message
mtype: text
mtext: [待派工] #440 故障問題：出貨失敗 需帶工具：單馬達x2，馬達架x2，一字，檢查貨道線是否插緊 處理單位：嘉科
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type: message
mtype: text
mid: 530709877782217149
src_type: group
group_id: Ccd427a76a97aa2ebdb6485418eb2017e
sender_id: U7e9d89591df02e5d2faaece314fac232
mtext:
應該這麼說，因為作業的效率考量，工程師出門前，一定是先確定，這次出門要慨什麼零件跟工具

像機台保固內，那我們一定是會帶好相對應的東西，爭取一次去就可以完工

如果像你說的，我們要先去檢測，那就會衍生派工費

那當然，如果是用先去檢測這樣的方式，那我們一定會確定需要哪些零件，以及判斷是自然損壞或是非自然損壞，如果都是自然損壞而且在保固內，那我們當然就是會不收費再跑一次去修到好

如果現場看完後，判斷是非自然損壞，那你們就需要支付再去一次的派工費跟零件費

如果，有零件自然損壞，也有零件非自然損壞，因為是保固內修自然損壞零件，所以不收派工費，你們需要支付非自然損壞的零件費用


type: message
mtype: text
mtext: 完成] #438 到場時間：13:07 離場時間：15:45 故障狀況回報：卡貨 施工說明：遠端確認出貨異常(太空包未折角) 更換零件：無
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type: message
mtype: text
mtext: 完成] #439 到場時間：12:07 離場時間：17:38 故障狀況回報：卡貨 施工說明：更正為新化那拔店-TM3 補貨問題(太空包未折角&寶特瓶最後一瓶建議正放) 更換零件：無
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type: message
mtype: text
mtext: [已派工] #440 現場施工日期：10/18 派工車號：無
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type: message
mtype: text
mtext: [完成] #329 到場時間：15:00 離場時間：17:00 故障狀況回報：保養 施工說明：保養 更換零件：無
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type: message
mtype: text
mtext: @Niel😎 以下提供#430政大藝文中心側取冷凍機電腦設定費報價單，也有email給你
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type: message
mtype: text
mtext: [完成] #339 到場時間：14:00 離場時間：19:00 故障狀況回報：保養 施工說明：保養 更換零件：履帶X3、軌道軸承X2
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mtext: [完成] #453 到場時間：12:31 離場時間：14:30 故障狀況回報：line無通報出貨失敗訊息 施工說明：Log顯示出貨成功客戶未取出，杭特鏡頭無法確認只能遠端查看Log 更換零件：無
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mtext: [待派工] #450 故障問題：0E8出貨失敗 需帶工具：旋轉盤、單馬達、單馬達支架 處理單位：東宜
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mtext: [已派工] #450 現場施工日期：10/18 派工車號：無
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type: message
mtype: text
mtext: [完成] #337 到場時間：11:30 離場時間：12:30 故障狀況回報：保養 施工說明：保養 更換零件：履帶X1
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mtype: text
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group_id: Ccd427a76a97aa2ebdb6485418eb2017e
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mtext:
回覆也說明一下

這筆我們人員後續會安排派工

如果機台是保固內機台，我們不會先開報價單，只是如果人員在現場確認後，判定是非自然損壞，那就會在後續開立報價單請款

非自然損壞的判定會依照現場狀況判定，如果判定是非自然損壞，我們會提出相關佐證資料

也建議，針對保固內機台，不要自行拆裝零件，以避免喪失保固


type: message
mtype: text
mtext: [待派工] #430 待換零件：電腦重新設定 報價單已簽回 @黃糜鹿
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type: message
mtype: text
mtext: [完成] #430 到場時間：10:30 離場時間：11:30 故障狀況回報：主機故障更換其他台主機 施工說明：遠端設定序號 更換零件：無
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mtext:
@Sandra✨ 請協助開立電子發票，請備註工單號碼：#430

電子發票開立完成，請email至niel.chao@convergesvm.com

收件人：Niel

同時CC給我

工單#430回簽的報價單如下

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mtext: [新建立] 場域方來訊，大螢幕失去輪播廣告圖，並附上照片：【屏東車城】福安宮［中吉側取冷凍］ @黃糜鹿
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mtext: [完成] #338 到場時間：13:30 離場時間：18:00 故障狀況回報：保養 施工說明：保養 更換零件：履帶X1
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[完成] #452
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故障狀況回報：右櫃取貨口未關閉，造成濕氣進入，壓縮機水盤滿在漏水狀況
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mtext: [新建立] 左櫃升降機卡在最底部無法作動：大雅矽品店-TM10 @黃糜鹿
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mtext: [完成] #440 到場時間：10/18 09:12 離場時間：10/18 09:50 故障狀況回報：B層出貨異常 施工說明：貨道線束重新插拔後出貨測試正常 更換零件：無
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mtext: [待派工] #438 故障問題：出貨失敗 需帶工具：編碼器、微動開關 處理單位：嘉科
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mtext: [新建立］ FMC寶特瓶常卡貨，請安排調整：新營國道北店-TM5 @黃糜鹿
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【IVM設備】 【銅鑼京元店-TM3】
系統警告通知：2024年10月21日 14時25分56秒 銅鑼京元店-TM3銅鑼京元店-TM3販賣機的「右櫃，可能因商品卡貨，造成無法繼續銷售請店鋪派人前往排除」

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mtext: [待派工] #461 故障問題：卡貨 需帶工具：編碼器、微動開關、推桿馬達 處理單位：工程部
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@黃糜鹿 NW 信義 需要請你們跑一趟現場更新智飯機 APP
要安裝的是「英特拉＋卡機」的市場版 v17，他跟現在 NW 用的「純英特拉」是不同支app，需要把舊的 app 刪掉，裝新的。

因為設定有點多，貨道資訊也都需要重新上架，所以需要你們跑一趟現場會比較保險～再請跟我說派工的時間＆人喔


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[完成] #462
到場時間：10/17 15:04
離場時間：10/17 17:01
故障狀況回報：主檔查詢
施工說明：查詢主檔20241021000601內有3847193;8850987101021;ＭＡＭＡ;（東）蝦味麵;12;55g x1;99;;1;10.00;0
更換零件：無

syn:
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mtype: text
mid: 531284138700046522
src_type: group
group_id: C338c174c8ca20dd7ff7651b8b8a247cb
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mtext:
[完成] #463
到場時間：10/17 15:04
離場時間：10/17 17:01
故障狀況回報：主檔查詢
施工說明：查詢主檔20241021000601內有3847193;8850987101021;ＭＡＭＡ;（東）蝦味麵;12;55g x1;99;;1;10.00;0
更換零件：無

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type: message
mtype: text
mtext: [待派工] #460 故障問題：FMC寶特瓶常卡貨，請安排調整左櫃C0貨道為小寶特瓶450ML，無調整必要 需帶工具：C0貨道檢查 帶履帶組、單馬達、履帶旋轉軸、一字 處理單位：東宜
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type: message
mtype: text
mtext: [已派工] #460 現場施工日期：10/21 派工車號：無
mid: 531284647670972769
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type: message
mtype: text
mtext: [已派工] #447 現場施工日期：10/23 派工車號：9073-M3 @彭祥維
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ret:
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type: message
mtype: text
mtext: [待派工] #458 故障問題：右櫃自檢中 需帶工具：編碼器、推桿馬達 處理單位：工程部
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type: message
mtype: text
mtext: [已派工] #458 現場施工日期：10/23 派工車號：7907-M3 @彭祥維
mid: 531286739370377537
src_type: group
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type: message
mtype: text
mtext: [待派工] #456 故障問題：雲梯卡在底部 需帶工具：微動開關、編碼器 處理單位：工程部
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syn:
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type: message
mtype: text
mtext: [已派工] #456 現場施工日期：10/23 派工車號：7907-M3 @彭祥維
mid: 531287046493306948
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syn:
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ret:
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type: message
mtype: text
mtext: [已派工] #348 現場施工日期：10/22 派工車號：9073-L3 @阿粲
mid: 531287684346806354
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ret:
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type: message
mtype: text
mtext: [已派工] #349 現場施工日期：10/22 派工車號：9073-L3 @龍雲燦宏-阿粲
mid: 531287739795767377
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type: message
mtype: text
mtext: [完成] #342 到場時間：10:30 離場時間：12:30 故障狀況回報：保養 施工說明：保養 更換零件：無
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ret:
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type: message
mtype: text
mtext: [完成] #345 到場時間：13:30 離場時間：15:30 故障狀況回報：保養 施工說明：保養 更換零件：無
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type: message
mtype: text
mtext: 新建立] 貨道調整：烏日火車頭店-TM5
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type: message
mtype: text
mtext: [已派工] #464 現場施工日期：10/21 派工車號：RFE-1200 @羽祥
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type: message
mtype: text
mtext: [完成] #343 到場時間：15:30 離場時間：19:30 故障狀況回報：保養 施工說明：保養 更換零件：軌道軸承X1、單馬達X1
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type: message
mtype: text
mid: 531383020407226979
src_type: group
group_id: C338c174c8ca20dd7ff7651b8b8a247cb
sender_id: Ud7bab4275089a33923e9720871bf1782
mentionees: Uf7d0755155b20aeae8f5868e0558f472
mtext:
［新建立］
商品條碼:0089686171679營多辣味炒麵、0089686140149營多青寧牛肉風味湯麵、0089686170726印尼炒麵、0089686182101辣味牛肋風味炒麵
無法掃描，請確認目前主檔內是否有此條碼，另再提供今日主檔檔案。：蘆竹長興店-TM6
@黃糜鹿 

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type: message
mtype: text
mtext: [完成] #450 到場時間：1410 離場時間：1600 故障狀況回報：左櫃防盜版馬達故障 施工說明：更換推桿馬達、出貨測試 更換零件：推桿馬達
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type: message
mtype: text
mid: 531393344048988673
src_type: group
group_id: C338c174c8ca20dd7ff7651b8b8a247cb
sender_id: U5d8fd4cca8b9c38977901b06cbf403aa
mtext:
[完成] #456
到場時間：1020
離場時間：1310
故障狀況回報：左櫃取貨口微動J開關卡住、右櫃升降平台頃斜造成Y-微動開關沒壓到到。
施工說明：左櫃調整微動J開關,更換微動J開關、調整防盜版位置、調整右櫃升降平台水平、更換右櫃履帶、出貨測試
更換零件：微動J開關,履帶

syn:
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type: message
mtype: text
mtext: [完成] #458 到場時間：1700 離場時間：1830 故障狀況回報：右櫃防盜版推桿馬達編碼器故障 施工說明：更換馬達編碼器、調整取貨口微動、出貨測試 更換零件：編碼器
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syn:
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type: message
mtype: text
mtext: [完成] #355 到場時間：1410 離場時間：1520 故障狀況回報：保養 施工說明：保養 更換零件：無
mid: 531393794685010116
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syn:
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type: message
mtype: text
mtext: [完成] #356 到場時間：1520 離場時間：1600 故障狀況回報：保養 施工說明：保養 更換零件：無
mid: 531393872664723569
src_type: group
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syn:
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type: message
mtype: location
mid: 531398957822115926
src_type: group
group_id: Caca524f88b067a28dd5feba206d50d4a
sender_id: U3ebff1e3e48d46219059effdf19a926f
mtext:
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type: message
mtype: text
mtext: [新建立] 寶特瓶出貨失敗店鋪排除後，無法販售：后里英特盛店-TM3 @黃糜鹿
mid: 531402842871693459
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syn:
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ret:
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type: message
mtype: text
mid: 531404073951035654
src_type: group
group_id: C338c174c8ca20dd7ff7651b8b8a247cb
sender_id: Ud7bab4275089a33923e9720871bf1782
mentionees: Uf7d0755155b20aeae8f5868e0558f472
mtext:
【IVM設備】 【善化正國店-TM3】
系統警告通知：2024年10月22日 12時11分52秒 善化正國店-TM3善化正國店-TM3販賣機的「右櫃，可能因商品卡貨，造成無法繼續銷售請店鋪派人前往排除」
@黃糜鹿 

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mtext: [完成] #468 到場時間：18:53 離場時間：21:00 故障狀況回報：左櫃秤重異常 施工說明：更換秤重線 更換零件：秤重線
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mtext: [已派工] #461 現場施工日期：10/23 派工車號：9073-L3 @阿粲
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mtext: [已派工] #438 現場施工日期：10/24 派工車號：無
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mtext: [完成] #469 到場時間：11:34 離場時間：11:34 故障狀況回報：右櫃編碼器異常 施工說明：重複工單 更換零件：無
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mtext: [新建立] 出貨異常：平鎮上海店-TM8
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mtext: [新建立] 出貨異常：平鎮上海店-TM9
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mtext: [已派工] #332 現場施工日期：10/15 派工車號：無 @彭祥維
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mtext: [已派工] #349 現場施工日期：10/22 派工車號：9073-L3 @阿粲
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mtext: [完成] #398 到場時間：16:19 離場時間：19:06 故障狀況回報：心跳異常 施工說明：重啟網路、幫店長調整左櫃貨道高度 更換零件：
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mtext: [已派工] #352 現場施工日期：10/21 派工車號：7907-M3 @彭祥維
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[完成] #472
到場時間：12/23 1220
離場時間：12/23 1630
故障狀況回報：左櫃防盜板馬達故障、主板功率版故障
施工說明：更換防盜版馬達、主板、功率版、更新主板、出貨測試
更換零件：防盜板馬達、主板、功率板

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mtext: [已派工] #350 現場施工日期：10/21 派工車號：7907-M3 @彭祥維
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mtext: [完成] #473 到場時間：12/23 1830 離場時間：12/23 1930 故障狀況回報：出貨異常 施工說明：重新開關機、取貨口門鎖檢查、出貨測試 更換零件：無
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mtext: [完成] #332 到場時間：1400 離場時間：1500 故障狀況回報：保養 施工說明：保養 更換零件：無
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mtext: [完成] #352 到場時間：1700 離場時間：1800 故障狀況回報：保養 施工說明：保養 更換零件：無
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mtext: [完成] #350 到場時間：1000 離場時間：1100 故障狀況回報：保養 施工說明：保養 更換零件：履帶
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mtext: [待派工] #433 故障問題：大螢幕&小螢幕異常 需帶工具：大螢幕&小螢幕 處理單位：PS部
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mtext: [已派工] #433 現場施工日期：10/25 派工車號：7907-M3 @彭祥維
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mtext: [已派工] #347 現場施工日期：10/21 派工車號：RFE-1200 @羽祥
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mtext: [完成] #466 到場時間：10/22 10:00 離場時間：10/22 12:54 故障狀況回報：商品無法上架 施工說明：主檔查詢 更換零件：無
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mtext: [完成] #460 到場時間：21:18 離場時間：22:10 故障狀況回報：C0貨道檢查 維修作業：更換履帶旋轉軸 更換零件：履帶旋轉軸
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mtext: [新建立] 副櫃當機：潭子矽品店-TM4
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mtext: [完成] #464 到場時間：16:30 離場時間：18:30 故障狀況回報：E層會卡貨 施工說明：調整升降梯高度 更換零件：無
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mtext: [完成] #474 到場時間：10:41 離場時間：11:09 故障狀況回報：副櫃當機 施工說明：請店鋪協助重開 更換零件：無
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mtext: [新建立] 大螢幕觸控異常：湖口三陽店-TM4
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mtext: [完成] #477 到場時間：8:24 離場時間：9:00 故障狀況回報：大螢幕觸控異常 施工說明：請店鋪協助重啟AIO後查詢交易紀錄9:56開始正常銷售 更換零件：無
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mtext:
@趙瑩Nico @🌸  虹 🌸 10.22景文科大、康寧大學場勘，已上傳到雲端

景文：https://drive.google.com/drive/folders/1iHM6nTP3kuZUBQkw4-TgkoRbxSF5__Mw?usp=drive_link

康寧：https://drive.google.com/drive/folders/1VpYljIOkXbv4LS0KqfCQFfA6ngoUhfbz?usp=drive_link


type: message
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mtext: [待確認] #447 待換零件：這台確認已過保固 需派工費檢查 今日已請工程師前往檢查 @Arthur (沈修羽_龍雲數位)
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type: message
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group_id: C338c174c8ca20dd7ff7651b8b8a247cb
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mtext:
@趙瑩Nico 蘆竹長興要改貨道，這部分的報價應該是要由你提出給Rita

你們這邊都確定回簽報價以後，才通知PS部門派工作業

不應該是由PS部的Jimmy來跟Rita要報價


@🌸  虹 🌸 後續看看他們的需求是什麼，再提出對應的報價

謝謝


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mtext: [完成] #346 到場時間：10/22 8:00 離場時間：10/22 12:00 故障狀況回報：保養 施工說明：保養 更換零件：履帶X2
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mtext: [完成] #348 到場時間：10/22 13:00 離場時間：10/22 15:00 故障狀況回報：保養 施工說明：保養 更換零件：無
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mtext: [完成] #349 到場時間：10/22 13:00 離場時間：10/22 15:00 故障狀況回報：保養 施工說明：保養 更換零件：無
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mtext: [完成] #351 到場時間：14:30 離場時間：17:00 故障狀況回報：保養 施工說明：保養 更換零件：無
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mtext: [新建立] 出貨失敗通知：潭子矽品店-TM4
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type: message
mtype: text
mtext: [已派工] #479 現場施工日期：10/23 派工車號：7907-M3 @阿粲
mid: 531608155311308915
src_type: group
group_id: C338c174c8ca20dd7ff7651b8b8a247cb
sender_id: Uf7d0755155b20aeae8f5868e0558f472
mentionees: U3ebff1e3e48d46219059effdf19a926f
syn:
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ret:
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type: message
mtype: text
mid: 531608708321378685
src_type: group
group_id: C338c174c8ca20dd7ff7651b8b8a247cb
sender_id: U3ebff1e3e48d46219059effdf19a926f
mtext:
[完成] #479
到場時間：18:30
離場時間：10:30
故障狀況回報：取貨口會一直開開關關
施工說明：取貨口將軍鎖微動有類似膠帶殘膠，導致微動鐵片跳不開會一直壓著，清理完成後微動可正常跳開，測試出貨6次皆正常
更換零件：無

syn:
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ret:
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type: message
mtype: text
mid: 531608737162199429
src_type: group
group_id: C338c174c8ca20dd7ff7651b8b8a247cb
sender_id: U3ebff1e3e48d46219059effdf19a926f
mtext:
[完成] #479
到場時間：18:30
離場時間：22:30
故障狀況回報：取貨口會一直開開關關
施工說明：取貨口將軍鎖微動有類似膠帶殘膠，導致微動鐵片跳不開會一直壓著，清理完成後微動可正常跳開，測試出貨6次皆正常
更換零件：無

syn:
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ret:
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type: message
mtype: text
mtext: [完成] #476 到場時間：17:10 離場時間：19:00 故障狀況回報：右櫃z軸編碼器有問題 維修作業：更換編碼器，無法復位，調整防盜板，測試出貨正常。 更換零件：編碼器
mid: 531680897024917635
src_type: group
group_id: C338c174c8ca20dd7ff7651b8b8a247cb
sender_id: Uf7d0755155b20aeae8f5868e0558f472
syn:
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ret:
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type: message
mtype: text
mid: 531695522999173378
src_type: group
group_id: C338c174c8ca20dd7ff7651b8b8a247cb
sender_id: Ud7bab4275089a33923e9720871bf1782
mentionees: Uf7d0755155b20aeae8f5868e0558f472
mtext:
【IVM設備】 【善化正國店-TM3】
昨天維修又卡貨：2024年10月24日 12時36分16秒 善化正國店-TM3善化正國店-TM3販賣機的「左櫃，可能因商品卡貨，造成無法繼續銷售請店鋪派人前往排除」
@黃糜鹿 

syn:
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ret:
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type: message
mtype: text
mtext: [完成] #353 到場時間：9:30 離場時間：12:30 故障狀況回報：保養 施工說明：保養 更換零件：無
mid: 531704876766593367
src_type: group
group_id: C338c174c8ca20dd7ff7651b8b8a247cb
sender_id: U3ebff1e3e48d46219059effdf19a926f
syn:
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ret:
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type: message
mtype: text
mid: 531715641666437429
src_type: group
group_id: C338c174c8ca20dd7ff7651b8b8a247cb
sender_id: Ud7bab4275089a33923e9720871bf1782
mentionees: Uf7d0755155b20aeae8f5868e0558f472
mtext:
【IVM設備】 【竹北立錡店-TM4】
系統警告通知：2024年10月24日 10時12分49秒 竹北立錡店-TM4竹北立錡店-TM4販賣機的「右櫃，可能因商品卡貨，造成無法繼續銷售請店鋪派人前往排除」

這筆店長問原因，幫忙查詢一下
@黃糜鹿 

syn:
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ret:
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type: message
mtype: text
mid: 531715821014876328
src_type: group
group_id: C338c174c8ca20dd7ff7651b8b8a247cb
sender_id: Ud7bab4275089a33923e9720871bf1782
mentionees: Uf7d0755155b20aeae8f5868e0558f472
mtext:
【IVM設備】 【竹北立錡店-TM4】
出貨失敗通知：2024年10月24日 16時08分16秒 竹北立錡店-TM4竹北立錡店-TM4販賣機的「金莎三粒入」商品出貨失敗，1櫃，貨道D5，秒數47請前往檢查

這筆店鋪反應沒出貨，再幫查一下。
@黃糜鹿 

syn:
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mtext: [待派工] #482 故障問題：防盜板壓不到微動J 需帶工具：微動開關 處理單位：嘉科
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