# log

type: message
mtype: text
mtext: [完成] #438 到場時間：14:00 離場時間：16:50 故障狀況回報：出貨異常 施工說明：更換升降馬達 更換零件：升降馬達
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type: message
mtype: text
mtext: 完成] #481 到場時間：13:08 離場時間：13:08 故障狀況回報：重複工單同438 施工說明：原預定10/23入場維修，店長要上課已與店長改約10/25入場維修 更換零件：無
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type: message
mtype: text
mtext: [待派工] #484 故障問題：出貨失敗 需帶工具：履帶馬達 處理單位：東宜
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type: message
mtype: text
mid: 531722048298025027
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group_id: C338c174c8ca20dd7ff7651b8b8a247cb
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mtext:
完成] #484
到場時間：15:45
離場時間：17:20
故障狀況回報：F1貨道故障
另外店家反應開鎖的門上鎖後 過一會兒會自動彈起來了
施工說明：更換F1貨道馬達&清除多餘氣密膠條
更換零件：履帶馬達

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mtype: text
mid: 531723797154234806
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group_id: C338c174c8ca20dd7ff7651b8b8a247cb
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mtext:
【IVM設備】 【烏日火車頭店-TM5】
出貨失敗通知：2024年10月24日 12時08分54秒 烏日火車頭店-TM5烏日火車頭店-TM5販賣機的「ＦＭＣ鹼性離子水８００ｍｌ」商品出貨失敗，0櫃，貨道E2，秒數99請前往檢查

烏日周一有去調整過，全家要看這筆麻煩調監視器，再麻煩調影片。也請觀察調整後狀態。

這台機器在高鐵，全家長官很多會刻意去看。

麻煩了。
@黃糜鹿 

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type: message
mtype: text
mtext: [新建立] 大螢幕異常：【台北士林】台北表藝：大廳走道-2F［中吉冷凍微波］ @黃糜鹿
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type: message
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mid: 531832085662138466
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mtext:
【IVM設備】 【沙鹿靜宜店-TM4】
出貨失敗通知：2024年10月25日 10時56分16秒 沙鹿靜宜店-TM4沙鹿靜宜店-TM4販賣機的「星－二配草莓夾心土司」商品出貨失敗，1櫃，貨道D2，秒數11請前往檢查

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mtype: text
mtext: [待派工] #490 故障問題：出貨失敗 需帶工具：WD-40、十字、一字、電動起子、套筒組、微動開關(長) 處理單位：東宜
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type: message
mtype: text
mtext: [已派工] #490 現場施工日期：10/25 派工車號：無
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type: message
mtype: text
mtext: [完成] #485 到場時間：10:00 離場時間：11:50 故障狀況回報：無壓到微動J 施工說明：調整微動J 更換零件：無
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mtext: [完成] #490 到場時間：14:00 離場時間：15:10 故障狀況回報：Y-異常 施工說明：調整光檢位置 更換零件：無
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【IVM設備】 【新營國道北店-TM5】
出貨失敗通知：2024年10月25日 15時11分26秒 新營國道北店-TM5新營國道北店-TM5販賣機的「ＦＭＣ鹼性離子水８００ｍｌ」商品出貨失敗，0櫃，貨道E3，秒數30請前往檢查

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mtext: [待派工] #491 故障問題：出貨失敗 需帶工具：微動開關 處理單位：東宜
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mtext: 【IVM設備】 【蘆竹長興店-TM5】 溫度異常通知：蘆竹長興店-TM5 販賣機「右櫃溫度異常」，櫃已停止販售商品，請前往檢查 @黃糜鹿
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【IVM設備】 【新莊北醫店-TM5】
連續兩日多筆出貨失敗通知，店鋪詢問原因：2024年10月25日 20時57分25秒 新莊北醫店-TM5新莊北醫店-TM5販賣機的「椒香溫泉蛋」商品出貨失敗，0櫃，貨道A5，秒數46請前往檢查
@黃糜鹿 

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mtext: [完成] #433 到場時間：10/25 1800 離場時間：10/25 1830 故障狀況回報：大螢幕故障、小螢幕黑點 施工說明：更換大小螢幕 更換零件：大小螢幕
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【IVM設備】 【新莊北醫店-TM5】
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mtext: [完成] #496 到場時間：15:00 離場時間：16:00 故障狀況回報：秤重板故障 施工說明：更換秤重板、調整秤重線 更換零件：秤重板
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type: message
mtype: text
mtext: [完成] #358 到場時間：7:00 離場時間：11:30 故障狀況回報：保養 施工說明：保養 更換零件：軌道軸承X1
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type: message
mtype: text
mtext: [完成] #357 到場時間：11:30 離場時間：14:30 故障狀況回報：保養 施工說明：保養 更換零件：隔板支架X15、旋轉盤X1
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type: message
mtype: text
mid: 532285082388660357
src_type: group
group_id: Ccd427a76a97aa2ebdb6485418eb2017e
sender_id: U7e9d89591df02e5d2faaece314fac232
mentionees: U86361abf9a9ee61b1f31952524355fab
mtext:
@Niel😎 義大天悅的部分跟你們說明一下

我們工程師到現場以後發現，這台機器已經是過保固的

(one)在裝機協調群中，可以看到義大天悅的機台是3/1裝機完成，已經過了半年的保固時間。
(two)清查我們內部義大天悅的紀錄也是今年3/1。
(three)現場機台的鑰匙號碼為『318164』， 也是當時紀錄的鑰匙號碼。
(four)你們當時並沒有提供我們龍雲的序號貼紙(如下圖)，未來提供這個，才可以更明確的判斷。

如之前所說，我們工程師到現場已經完修，就是之前說的三個項目，大螢幕、小螢幕、小螢幕驅動板，價格如下

1. 大螢幕，$48,510(含稅)
2. 小螢幕，$18,900(含稅)
3. 小螢幕驅動板，$3,675(含稅)

後續會再開報價單給你們，因為之前已經有開過派工費的報價單，看你們是希望我們重開，把派工費+零件費一起開，還是說零件費另外單獨開一張


type: message
mtype: text
mid: 532285549902823988
src_type: group
group_id: Ccd427a76a97aa2ebdb6485418eb2017e
sender_id: U7e9d89591df02e5d2faaece314fac232
mtext:
另外補充說明

(one)小螢幕損壞原因，目前判斷，進水或是外力擠壓所致。

(two)大螢幕損壞原因，目前判斷，進水或是濕氣所導致。


建議

如同以前有跟貴司說明，如果機台要移動或是長時間不使用，要記得把內部擦乾，以利機台各部位零件的壽命


type: message
mtype: text
mid: 532286246308544565
src_type: group
group_id: Ccd427a76a97aa2ebdb6485418eb2017e
sender_id: U86361abf9a9ee61b1f31952524355fab
mtext:
1~3的部分想問一下，我們的認知一直是機台保固一年，請問哪份文件有寫到半年呢？3的部分我當下有提供過鑰匙編號沒錯，我們認知也是3/1出的
4.的部分我在10/15在這邊有提供過三張照片並tag詢問，可是並沒有收到貴司說提供的資訊對與不對～
保固的議題請在討論下～謝謝


type: message
mtype: text
mtext: [完成] #359 到場時間：14:30 離場時間：16:00 故障狀況回報：保養 施工說明：保養 更換零件：隔板支架X2
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type: message
mtype: text
mtext: [完成] #361 到場時間：16:00 離場時間：17:30 故障狀況回報：保養 施工說明：保養 更換零件：無
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type: message
mtype: text
mtext: [完成] #360 到場時間：17:30 離場時間：18:00 故障狀況回報：保養 施工說明：保養 更換零件：無
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type: message
mtype: text
mtext: [上傳工時] #444 開始時間：必填 結束時間：必填 施工說明：
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type: message
mtype: text
mtext: [上傳工時] #444 開始時間：必填 結束時間：必填 施工說明：
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type: message
mtype: text
mtext: [上傳工時] #444 開始時間：10:30 結束時間：11:40 施工說明：包膜
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mtext: [完成] #501 到場時間：16:20 離場時間：17:10 故障狀況回報：產品刷不出來 施工說明：主檔內有青森蘋果紅茶閃電泡芙 更換零件：無
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mtext: [待派工] #447 瑞昱半導體派工檢查 報價單已簽回 @黃糜鹿
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type: message
mtype: text
mtext: [待派工] #447 瑞昱半導體派工檢查 報價單已簽回 @黃糜鹿
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type: message
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mtext:
@Sandra✨ 請協助開立電子發票，請備註工單號碼：#433

金額：$5300 含稅

電子發票開立完成，請email至 niel.chao@convergesvm.com

收件人：Niel

同時CC給我

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mtext:
@Sandra✨ 請協助開立電子發票，請備註工單號碼：#447

金額：$3500 含稅

電子發票開立完成，請email至 niel.chao@convergesvm.com

收件人：Niel

同時CC給我

謝謝

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[完成] #447
到場時間：10/23 14:00
離場時間：10/23 17:00
故障狀況回報：壓縮機電源接上後會跳電
施工說明：檢查線路與壓縮機測試卻認為壓縮機內部線路短路，須更換壓縮機
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mtext: [新建立] 場地方通知大螢幕無畫面：【台北中正】客家文化：1F餐廳外［中吉側取冷凍］ @黃糜鹿
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mtype: text
mtext: 【IVM設備】 【安定啟碁店-TM6】 副櫃右上方的履帶擋板缺少一個，再協助派工維修：安定啟碁店-TM6 @黃糜鹿
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mtext:
【IVM設備】 【清大金大店-TM7】
系統警告通知：2024年11月04日 10時20分12秒 清大金大店-TM7清大金大店-TM7販賣機的「左櫃，可能因商品卡貨，造成無法繼續銷售請店鋪派人前往排除」

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type: message
mtype: text
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mtext:
【IVM設備】 【潭子矽品店-TM4】
出貨失敗通知：2024年11月04日 10時10分41秒 潭子矽品店-TM4潭子矽品店-TM4販賣機的「星－二配板巧克力夾心土司」商品出貨失敗，1櫃，貨道D3，秒數22請前往檢查

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mtype: text
mtext: [待派工] #512 故障問題：出貨失敗 需帶工具：ㄧ字、十字、電動起子、WD-40 處理單位：東宜
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mtext: [完成] #512 到場時間：11:30 離場時間：13:10 故障狀況回報：門鎖異常 施工說明：調整微動與上WD-40 更換零件：無
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【IVM設備】 【竹東工研店-TM4】
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@黃糜鹿 以下兩筆需協助調閱監視器，再請你們協助抓一下

美麗華 10/02 下午15:21:13
金額:150
前端交易序號:00000541241002152113

北車地下街 10/05 下午15:52:13
金額:150
前端交易序號:00000543241005155213


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【IVM設備】 【新竹竹科店-TM4】
出貨失敗通知：2024年11月06日 09時05分48秒 新竹竹科店-TM4新竹竹科店-TM4販賣機的「二配海苔肉鬆沙拉麵包」商品出貨失敗，1櫃，貨道B3，秒數10請前往檢查

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【IVM設備】 【潭子矽品店-TM4】
出貨失敗通知：2024年11月06日 14時14分26秒 潭子矽品店-TM4潭子矽品店-TM4販賣機的「原萃日式綠茶」商品出貨失敗，0櫃，貨道D8，秒數48請前往檢查

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[完成] #522
到場時間：14:20
離場時間：18:30
故障狀況回報：主櫃 D8 出貨異常，副櫃 更換門鎖
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2 更換副櫃門鎖，重置主副櫃線路，調整門鎖微動開關，多次測試出貨，正常
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【IVM設備】 【烏日火車頭店-TM5】
出貨失敗通知：2024年11月07日 16時27分58秒 烏日火車頭店-TM5烏日火車頭店-TM5販賣機的「ＦＭＣ鹼性離子水８００ｍｌ」商品出貨失敗，0櫃，貨道E2，秒數56請前往檢查

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mtext: 【IVM設備】 【潭子矽品店-TM4】 昨天到修，今天四筆出貨失敗通知，再幫忙確認一下原因：潭子矽品店-TM4 @黃糜鹿
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【IVM設備】 
familymart
湖口三陽店-TM4
💓心跳異常
已延遲9小時49分鐘
https://hotspot.transtep.com/r/dh/608
@黃糜鹿 請再確認離線狀況協助恢復。

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mtext: ［新建立］心跳異常已延遲9小時49分鐘：湖口三陽店-TM4 💓心跳異常 https://hotspot.transtep.com/r/dh/608 @黃糜鹿 請再確認離線狀況協助恢復。
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mtext: ［新建立］ 今日11筆出貨失敗，這家店已維修多次，請確認原因：潭子矽品店-TM4 @黃糜鹿
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mtext: [完成] #533 到場時間：20:00 離場時間：20:08 故障狀況回報：出貨失敗 施工說明：店鋪補貨未將條碼槍收起 更換零件：無
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type: message
mtype: text
mtext: 【IVM設備】 【花蓮新美店-TM3】 溫度異常通知：花蓮新美店-TM3 販賣機「右櫃溫度異常」，櫃已停止販售商品，請前往檢查
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mtext:
【IVM設備】 【花蓮新美店-TM3】
出貨失敗通知：2024年11月10日 22時19分01秒 花蓮新美店-TM3花蓮新美店-TM3販賣機的「繽紛樂」商品出貨失敗，1櫃，貨道D6，秒數103請前往檢查

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mtext: [待派工] #535 故障問題：出貨失敗 需帶工具：編碼器 處理單位：工程部
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mtext: [已派工] #534 現場施工日期：11/11 派工車號：7907-M3 @阿粲
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mtext: [新建立] 螢幕觸控異常：壽豐東華二店-TM4行政
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mtype: text
mtext: [新建立] APP程式異常：壽豐東華二店-TM5資訊
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type: message
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mtext: [待派工] #536 故障問題：螢幕觸控異常 需帶工具：觸控螢幕 處理單位：工程部
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type: message
mtype: text
mtext: [待派工] #536 故障問題：進入巡捕畫面後直接跳入A0貨道補貨畫面無法退出 需帶工具： 處理單位：資訊 @Just in
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type: message
mtype: text
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mtext:
【IVM設備】 【竹南中華店-TM3】
出貨失敗通知：2024年11月11日 09時41分04秒 竹南中華店-TM3竹南中華店-TM3販賣機的「糖燻豬耳絲」商品出貨失敗，0櫃，貨道A5，秒數54請前往檢查

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type: message
mtype: text
mtext: [待派工] #538 故障問題：出貨失敗 需帶工具：雲梯組 處理單位：工程部
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type: message
mtype: text
mtext: [已派工] #538 現場施工日期：11/11 派工車號：BUW-1502 @陳昱安
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type: message
mtype: text
mtext: [完成] #532 到場時間：09:40 離場時間：10:45 故障狀況回報：場域跳電 施工說明：遠端重新設定貨道 更換零件：無
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type: message
mtype: text
mtext: [完成] #530 到場時間：14:30 離場時間：17:30 故障狀況回報：出貨失敗 施工說明：馬達插銷鬆脫重插 更換零件：無
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type: message
mtype: text
mid: 534313834652631378
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mtext:
【IVM設備】 【新竹科館店-TM5】
出貨失敗通知：2024年11月10日 03時06分17秒 新竹科館店-TM5新竹科館店-TM5販賣機的「喬亞滴濾拿鐵咖啡」商品出貨失敗，0櫃，貨道E7，秒數37請前往檢查

【IVM設備】 【新竹科館店-TM5】
出貨失敗通知：2024年11月09日 18時53分14秒 新竹科館店-TM5新竹科館店-TM5販賣機的「喬亞滴濾拿鐵咖啡」商品出貨失敗，0櫃，貨道E7，秒數38請前往檢查

【IVM設備】 【新竹科館店-TM5】
出貨失敗通知：2024年11月08日 23時16分45秒 新竹科館店-TM5新竹科館店-TM5販賣機的「喬亞滴濾拿鐵咖啡」商品出貨失敗，0櫃，貨道E7，秒數36請前往檢查

【IVM設備】 【新竹科館店-TM5】
出貨失敗通知：2024年11月08日 03時11分40秒 新竹科館店-TM5新竹科館店-TM5販賣機的「喬亞滴濾拿鐵咖啡」商品出貨失敗，0櫃，貨道E7，秒數37請前往檢查

【IVM設備】 【新竹科館店-TM5】
出貨失敗通知：2024年11月04日 21時21分15秒 新竹科館店-TM5新竹科館店-TM5販賣機的「蘋果蕃茄綜合果蔬汁」商品出貨失敗，0櫃，貨道E7，秒數45請前往檢查

【IVM設備】 【新竹科館店-TM5】
出貨失敗通知：2024年11月01日 23時07分12秒 新竹科館店-TM5新竹科館店-TM5販賣機的「康貝特２００Ｐ能量飲料」商品出貨失敗，0櫃，貨道E7，秒數37請前往檢查

@黃糜鹿 麻煩確認一下這道E7以上出貨失敗原因

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【元大相關資料】

📌龍雲 3.0 後台帳號：
transtep@toyway / admin

📌場勘資訊夾：
https://drive.google.com/drive/folders/1LOVxMcN5jHMZBLgHNwDeV_RaUVpv0Ti7?usp=sharing

📌台帳：
https://docs.google.com/spreadsheets/d/1-8rfCTAFKSdeX4ObHkWvjI7PlsT4BmjV_lwKppis-JM/edit?usp=sharing

📌出機驗收單、教育訓練手冊：
https://drive.google.com/drive/folders/1voFHHiHJH43wkz6yc9qwWWNpBxQr1IkO?usp=sharing


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{"address":"新北市板橋區新站路28號B2樓","longitude":121.467093,"latitude":25.014039,"title":"遠百Mega City汽車地下停車場"}


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【IVM設備】 【崑山科大店-TM3】
出貨失敗通知：2024年11月12日 05時20分31秒 崑山科大店-TM3崑山科大店-TM3販賣機的「黑松沙士ＣＡＮ」商品出貨失敗，0櫃，貨道C1，秒數32請前往檢查

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mtext: [已派工] #536 現場施工日期：11/12 派工車號：9073-L3 @阿粲
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mtext: [完成] #541 到場時間：13:30 離場時間：15:30 故障狀況回報：出貨失敗 施工說明：更換螺旋馬達 更換零件：單馬達
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【IVM設備】 【沙鹿靜宜店-TM5】
系統警告通知：2024年11月12日 13時04分45秒 沙鹿靜宜店-TM5沙鹿靜宜店-TM5販賣機的「右櫃，可能因商品卡貨，造成無法繼續銷售請店鋪派人前往排除」

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mtext: [完成] #545 到場時間：15:40 離場時間：16:55 故障狀況回報：出貨失敗 施工說明：更換Z軸編碼器 更換零件：編碼器
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mtext: [完成] #454 到場時間：10/30 1412 離場時間：10/30 1412 故障狀況回報：大螢幕異常 施工說明：重開機後正常 更換零件：無
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mtext: [完成] #486 到場時間：10/30 14:12 離場時間：10/30 14:12 故障狀況回報：大螢幕異常 施工說明：重開機後正常 更換零件：無
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mtext: [完成] #507 到場時間：11/1 17:50 離場時間：11/1 17:50 故障狀況回報：溫度異常 施工說明：請派員至現場檢查 更換零件：無
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mtext: [完成] #508 到場時間：11/4 16:11 離場時間：11/4 16:11 故障狀況回報：大螢幕異常 施工說明：重開機後正常 更換零件：無
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mtext: [完成] #375 到場時間：11/11 11:30 離場時間：11/11 18:00 故障狀況回報：保養 施工說明：保養 更換零件：履帶X1、隔板支架X2、溫控線X1
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mtype: text
mtext: [完成] #377 到場時間：8:00 離場時間：11:30 故障狀況回報：保養 施工說明：保養、更新app、清理壓縮機散熱網 更換零件：履帶X2
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mtype: text
mtext: [完成] #378 到場時間：11:30 離場時間：13:30 故障狀況回報：保養 施工說明：保養、更新app、清理壓縮機散熱網 更換零件：履帶X3、觸控螢幕
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type: message
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mtext: [完成] #376 到場時間：13:30 離場時間：21:30 故障狀況回報：保養 施工說明：保養 更換零件：履帶X1、軌道軸承X1、隔板支架X3
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type: message
mtype: text
mtext: [完成] #534 到場時間：11/11 11:30 離場時間：11/11 18:00 故障狀況回報：右櫃溫度異常 施工說明：打開門機器有冷，推測溫控線故障更換後測試正常 更換零件：溫控線X1
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type: message
mtype: text
mtext: [完成] #535 到場時間：11/11 11:30 離場時間：11/11 18:00 故障狀況回報：貨道常出貨失敗 施工說明：出貨測試正常，繽紛樂建議都靠右擺放，有利出貨 更換零件：無
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mtext:
[完成] #536
到場時間：11:30
離場時間：13:30
故障狀況回報：觸控常常一下好一下異常
施工說明：接上滑鼠後操作都正常，沒有上述問題，推測主機正常，螢幕發生故障，更換螢幕後測試正常
更換零件：觸控螢幕X1

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type: message
mtype: text
mtext: [完成] #537 到場時間：8:00 離場時間：11:30 故障狀況回報：app操作異常 施工說明：更新最新版app，測試店鋪的症狀，都沒有再發生 更換零件：無
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type: message
mtype: text
mtext: [新建立］ 左櫃失溫：壽豐東湖店-TM4 @黃糜鹿
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mtype: text
mtext: [待派工] #548 故障問題：失溫 需帶工具：壓縮機 處理單位：工程部
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mtext: [已派工] #548 現場施工日期：11/13 派工車號：9073-L3
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type: message
mtype: text
mtext: 已派工] #548 現場施工日期：11/13 派工車號：9073-L3 @阿粲
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type: message
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mtext: [新建立] 出貨失敗通知：台南醫院店-TM3
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mtype: text
mtext: [待派工] #550 故障問題：出貨失敗 需帶工具：單馬達、秤重板、十字、電動起子 處理單位：東宜
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type: message
mtype: text
mtext: 已派工] #550 現場施工日期：11/13 派工車號：無
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type: message
mtype: text
mtext: [新建立] 出貨失敗通知：新竹元太店-TM3
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type: message
mtype: text
mtext: [待派工] #551 故障問題：出貨失敗 需帶工具：秤重線 處理單位：工程部
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type: message
mtype: text
mtext: 已派工] #551 現場施工日期：11/13 派工車號：7907-L3 @陳昱安
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type: message
mtype: text
mtext: [完成] #550 到場時間：17:00 離場時間：18:50 故障狀況回報：左櫃C0貨道出貨異常 施工說明：檢查C0單馬達連接線,秤重板以WD40清潔,測試正常 更換零件：無
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type: message
mtype: text
mid: 534715925245722722
src_type: group
group_id: C338c174c8ca20dd7ff7651b8b8a247cb
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mtext:
[完成] #544
到場時間：15:00
離場時間：16:30
故障狀況回報：C1貨道馬達確認做動
施工說明：到場檢測C1貨道履帶齒輪盤正常,檢測所有履帶齒輪正常 ,檢測所有履帶商品出貨正常
更換零件：無

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mtype: text
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src_type: group
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mtext:
[完成] #548
到場時間：11/13 9:00
離場時間：11/13 21:30
故障狀況回報：左櫃失溫鎖機
施工說明：
到場檢查壓縮機無作動，檢查供電、保險絲正常，
推測壓縮機故障，更換壓縮機還是無作動，筆電插上檢查發現室外溫度-30，更換新壓縮機上室外溫度溫控線正常
更換零件：壓縮機X1、溫控線X2

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type: message
mtype: text
mtext: [完成] #333 到場時間：11/8 9:00 離場時間：11/8 14:00 故障狀況回報：保養、更改左櫃全貨道 施工說明：保養、更改左櫃全貨道 更換零件：無
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type: message
mtype: text
mtext: [上傳工時] #546 開始時間：09:00 結束時間：19:00 施工說明：整備
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type: message
mtype: text
mtext: [上傳工時] #497 開始時間：14:00 結束時間：18:00 施工說明：場勘三個地方
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type: message
mtype: text
mtext: [上傳工時] #546 開始時間：13:00 結束時間：19:00 施工說明：整備
mid: 534780582823985660
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type: message
mtype: text
mtext: [上傳工時] #546 開始時間：0900 結束時間：19:00 施工說明：整備
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type: message
mtype: text
mtext: ［新建立］系統警告通知卡貨，但現場並無發生卡貨：大雅矽品店-TM10大雅矽品店 @黃糜鹿
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type: message
mtype: text
mtext: 【IVM設備】 【平鎮上海店-TM4】 溫度異常通知：平鎮上海店-TM4 販賣機「右櫃溫度異常」，櫃已停止販售商品，請前往檢查
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type: message
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src_type: group
group_id: C338c174c8ca20dd7ff7651b8b8a247cb
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mtext:
【IVM設備】 【新化那拔店-TM3】
系統警告通知：2024年11月15日 12時10分03秒 新化那拔店-TM3新化那拔店-TM3販賣機的「左櫃，可能因商品卡貨，造成無法繼續銷售請店鋪派人前往排除

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mtext: [待派工] #560 故障問題：雲梯脫軌 需帶工具：十字起子 處理單位：東宜
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mtext: [完成] #559 到場時間：10:40 離場時間：11:30 故障狀況回報：右櫃溫度異常 維修作業：更換溫控線 更換零件：溫控線x1
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mtext: [已派工] #560 現場施工日期：11/15 派工車號：無
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mtext: [已派工] #555 現場施工日期：11/18 派工車號：無
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mtext:
@趙瑩Nico 

另外補充一下，剛跟PS部確認

SCO要請廠商要在出機「前三個工作天」寄達林口倉庫

因為PS部都還有其他作業排程，如果作業時間太短，人力都安排好了的話，那SCO會無法在倉庫作業安裝，那就會是將SCO放機台裡，讓現場富士通的工程師來做安裝了


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mtext:
【IVM設備】 【竹北金博店-TM5】
系統警告通知：2024年11月18日 11時25分15秒 竹北金博店-TM5竹北金博店-TM5販賣機的「左櫃，可能因商品卡貨，造成無法繼續銷售請店鋪派人前往排除」

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mtext: [完成] #560 到場時間：11/15 21:30 離場時間：11/15 23:00 故障狀況回報：左櫃雲梯脫軌 施工說明：調整雲梯後固定 更換零件：無
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mtext: [待派工] #561 故障問題：Y軸編碼器故障 需帶工具：編碼器 處理單位：工程部
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mtext: [已派工] #561 現場施工日期：11/18 派工車號：7907-M3 @彭祥維
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mtext: [完成] #551 到場時間：11:15 離場時間：15:23 故障狀況回報：右櫃出貨異常 施工說明：更換秤重線，出貨測試 更換零件：秤重線
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【IVM設備】 【路竹樹人店-TM5】
系統警告通知：2024年11月20日 03時02分42秒 路竹樹人店-TM5路竹樹人店-TM5販賣機的「左櫃，可能因商品卡貨，造成無法繼續銷售請店鋪派人前往排除」

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mtext: [待派工] #567 故障問題：右櫃升降編碼器故障 需帶工具：左櫃升降馬達異常 工具：升降馬達、編碼器、電鑽十字、十字起子、套筒組、剪刀、束帶、手套 處理單位：嘉科
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mtext: [已派工] #567 現場施工日期：11/20 派工車號：無
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mtext: [完成] #567 到場時間：11:00 離場時間：12:00 故障狀況回報：右櫃升降馬達異常 施工說明：更換升降馬達編碼器 更換零件：編碼器X1
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mtext: [完成] #561 到場時間：1420 離場時間：1530 故障狀況回報：升降馬達編碼器故障、攝影機電源故障 施工說明：更換編碼器、攝影機電源、出貨測試 更換零件：編碼器、攝影集電源
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mtext: [完成] #563 到場時間：20:30 離場時間：21:30 故障狀況回報：左櫃秤重版異常、升降平台傾斜 施工說明：更換秤重板、調整平台水平 更換零件：秤重板
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【IVM設備】 【新竹竹科店-TM4】
系統警告通知：2024年11月20日 13時14分48秒 新竹竹科店-TM4新竹竹科店-TM4販賣機的「左櫃，可能因商品卡貨，造成無法繼續銷售請店鋪派人前往排除」

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【IVM設備】 【潭子矽品店-TM4】
出貨失敗通知：2024年11月20日 04時17分05秒 潭子矽品店-TM4潭子矽品店-TM4販賣機的「義美香濃牛奶小泡芙隨手包」商品出貨失敗，1櫃，貨道E3，秒數49請前往檢查

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mtext: [待派工] #568 故障問題：雲梯脫軌 需帶工具：十字 處理單位：店鋪
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mtext: [待派工] #569 故障問題：出貨失敗 需帶工具：履帶馬達 處理單位：東宜
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{"actual_failure_cause":null,"append":"出機整備-澎湖和田店(馬公市市公所)微波二","begin_time":"09:00","car_plate":null,"category":"開始時間","date_work":null,"dealer":null,"desc":"開始時間","due_date":"2024-11-26","end_time":"18:00","failure_cause":null,"from_status":1,"imperson":"smallan","imperson_rid":"13","location":null,"machid":null,"machsn":null,"model":null,"repair_parts":null,"repairing_parts":null,"rg":"全家IVM","rgid":4,"sender":"陳昱安","start_date":"2024-11-14","tid":"553","title":" 開始時間","to_status":"work_time","tools":null,"tracker_id":5,"tracker_name":"整備","work_desc":"整備"}

ret:
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type: message
mtype: text
mid: 535891347837288563
src_type: group
group_id: C338c174c8ca20dd7ff7651b8b8a247cb
sender_id: U3ebff1e3e48d46219059effdf19a926f
mtext:
[完成] #569
到場時間：11/21 13:34
離場時間：11/21 14:36
故障狀況回報：副櫃E3貨道出貨異常（無作動）
維修作業：調整E3 貨道履帶馬達接線，無改善，更換E3貨道馬達,測試正常
更換零件：履帶馬達X1

syn:
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ret:
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type: message
mtype: text
mtext: [完成] #568 到場時間：11/21 16:00 離場時間：11/21 17:00 故障狀況回報：雲梯脫離軌道 維修作業：安裝回軌道 更換零件：無
mid: 535892113464754621
src_type: group
group_id: C338c174c8ca20dd7ff7651b8b8a247cb
sender_id: U3ebff1e3e48d46219059effdf19a926f
syn:
{"actual_failure_cause":"雲梯脫離軌道","append":"新竹竹科店-TM4","begin_time":"11/21 16:00","car_plate":null,"category":"到場時間","date_work":null,"dealer":null,"desc":"到場時間","due_date":null,"end_time":"11/21 17:00","failure_cause":null,"from_status":8,"imperson":"hong.liu","imperson_rid":"7","location":null,"machid":null,"machsn":null,"model":null,"repair_parts":"無","repairing_parts":null,"rg":"全家IVM","rgid":4,"sender":"阿粲","start_date":"2024-11-20","tid":"568","title":" 到場時間","to_status":11,"tools":null,"tracker_id":1,"tracker_name":"維修","work_desc":null}

ret:
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type: message
mtype: text
mid: 535892617402777745
src_type: group
group_id: C338c174c8ca20dd7ff7651b8b8a247cb
sender_id: U3ebff1e3e48d46219059effdf19a926f
mtext:
[完成] #555
到場時間：11/18 14:50
離場時間：11/18 16:35
故障狀況回報：
1.雲梯脫離軌道
2.遠端有連線，無法操作
維修作業：
1.安裝回軌道
2.遠端異常登出，重新登入後正常
更換零件：無

syn:
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ret:
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type: message
mtype: text
mid: 535898581082046467
src_type: group
group_id: C8f19664ccacbb1d0876a32ba4ec63def
sender_id: U8180fba0f18b9439ca00f06183475d3f
mentionees: Uf7d0755155b20aeae8f5868e0558f472
mtext:
@黃糜鹿 @羽祥 要請你們派工到美麗華，兩台都需要：
1. 更新系統版本到 v24
2. 拆開 AIO，把主板的「指撥開關」打開（到現場可以打給賈斯丁，他會教你們怎麼用），讓他變成通電自動開機的模式

再請跟我們說派工時間＆是哪位工程師喔！


type: message
mtype: text
mid: 536336985976734065
src_type: group
group_id: C338c174c8ca20dd7ff7651b8b8a247cb
sender_id: Ud7bab4275089a33923e9720871bf1782
mentionees: U8731419b3d972b8177b8330d041da5ef
mtext:
【IVM設備】 【清大金大店-TM7】
出貨失敗通知：2024年11月23日 22時42分58秒 清大金大店-TM7清大金大店-TM7販賣機的「樂連連奶焗香蔥口味洋芋片」商品出貨失敗，1櫃，貨道F5，秒數40請前往檢查
@羽祥 

syn:
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ret:
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type: message
mtype: text
mtext: [完成] #572 到場時間：15:30 離場時間：18:30 故障狀況回報： 右櫃1F5出貨異常 維修作業： 更換貨道馬達，出貨測試 更換零件：貨道馬達
mid: 536337351954923811
src_type: group
group_id: C338c174c8ca20dd7ff7651b8b8a247cb
sender_id: Ufc9e46a32ad155f736cb3fa04b3d758f
syn:
{"actual_failure_cause":null,"append":"清大金大店-TM7","begin_time":"15:30","car_plate":null,"category":"出貨失敗通知","date_work":null,"dealer":null,"desc":"出貨失敗通知","due_date":null,"end_time":"18:30","failure_cause":null,"from_status":1,"imperson":"smallan","imperson_rid":"13","location":null,"machid":null,"machsn":null,"model":null,"repair_parts":"貨道馬達","repairing_parts":null,"rg":"全家IVM","rgid":4,"sender":"陳昱安","start_date":"2024-11-25","tid":"572","title":" 出貨失敗通知","to_status":11,"tools":null,"tracker_id":1,"tracker_name":"維修","work_desc":null}

ret:
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type: message
mtype: text
mid: 536338539714445428
src_type: group
group_id: C338c174c8ca20dd7ff7651b8b8a247cb
sender_id: U3ebff1e3e48d46219059effdf19a926f
mtext:
【IVM設備】 【崑山科大店-TM3】
出貨失敗通知：2024年11月12日 05時20分31秒 崑山科大店-TM3崑山科大店-TM3販賣機的「黑松沙士ＣＡＮ」商品出貨失敗，0櫃，貨道C1，秒數32請前往檢查

syn:
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ret:
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type: message
mtype: text
mtext: [待派工] #573 故障問題：左櫃門打不開 需帶工具：束帶、剪刀、手套 處理單位：東宜
mid: 536338608098639922
src_type: group
group_id: C338c174c8ca20dd7ff7651b8b8a247cb
sender_id: U3ebff1e3e48d46219059effdf19a926f
ret: [{"exit":0,"out":null,"reply":[{"text":"收到阿粲[待派工]維修工單#573 崑山科大店-TM3","type":"text"}]}]
syn:
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type: message
mtype: text
mtext: [已派工] #573 現場施工日期：11/25 派工車號：無
mid: 536338778168754468
src_type: group
group_id: C338c174c8ca20dd7ff7651b8b8a247cb
sender_id: U3ebff1e3e48d46219059effdf19a926f
syn:
{"actual_failure_cause":null,"append":"崑山科大店-TM3","begin_time":null,"car_plate":"無","category":"現場施工日期","date_work":"11/25","dealer":null,"desc":"現場施工日期","due_date":null,"end_time":null,"failure_cause":null,"from_status":8,"imperson":"hong.liu","imperson_rid":"7","location":null,"machid":null,"machsn":null,"model":null,"repair_parts":null,"repairing_parts":null,"rg":"全家IVM","rgid":4,"sender":"阿粲","start_date":"2024-11-25","tid":"573","title":" 現場施工日期","to_status":9,"tools":null,"tracker_id":1,"tracker_name":"維修","work_desc":null}

ret:
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type: message
mtype: text
mid: 536339441053335570
src_type: group
group_id: C1b43fef252f27450969aa215efda2776
sender_id: U8180fba0f18b9439ca00f06183475d3f
mentionees: Uf7d0755155b20aeae8f5868e0558f472
mtext:
@黃糜鹿 @羽祥 元大板橋需要情你們協助派工處理下面這三項事情，再請提供時間＆工程師給我喔（派工 DDL：這週）

1. 更新販賣機 app 版本 v24
2. 調整主板通電開機開關（參照麗嬰作法）
3. 將開關機時間設定為 9:45、並將開關開啟（怎麼操作可以到現場更新版本後打給我）


type: message
mtype: text
mid: 536339708683747395
src_type: group
group_id: C8f19664ccacbb1d0876a32ba4ec63def
sender_id: U8180fba0f18b9439ca00f06183475d3f
mentionees: Uf7d0755155b20aeae8f5868e0558f472
mtext:
@黃糜鹿 @羽祥 麗嬰巨城的兩台需要派工，這個比較急一點希望週三前可以到場，再請提供時間＆工程師給我喔感謝！

1. 更新販賣機 app 版本 v24
2. 更新最新版本的 team view host

最新版本的 team view host：
https://www.teamviewer.com/hk/download/android/?coupon=CMP-PR-BF24


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mtype: text
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mtext:
@黃糜鹿 @羽祥麗嬰「美麗華」的兩台需要派工，這個還有貨道調整（看要不要在倉庫改好再帶過去換），再請提供時間＆工程師給我喔謝謝～

1. 更新販賣機 app 版本 v24
2. 調整主板通電開機開關
3. 更新 team view host 版本

4. 改貨道🌟黃色標記的是需要變更的層道（這個會跟麗嬰收費）
https://docs.google.com/spreadsheets/d/1F2vw4EwsgqC4ru_DR4rUZM9txUQXV-m4Hk_IyRHnphQ/edit?usp=sharing
- 寶可夢改的台帳 見「貨道規格表（雙櫃-Pokemon+Funko）+雜貨」
- Tomica 改的台帳 見「貨道規格表（雙櫃-Tomica+迪士尼小車/Dream Tomica）+雜貨」


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mtext:
【IVM設備】 【清大金大店-TM5】
系統警告通知：2024年11月25日 15時18分05秒 清大金大店-TM5清大金大店-TM5販賣機的「左櫃，可能因商品卡貨，造成無法繼續銷售請店鋪派人前往排除」

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type: message
mtype: text
mtext: [待派工] #574 故障問題：左櫃防盜版檢查 需帶工具：字攻牙螺絲、大輪 處理單位：@阿粲
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ret:
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mtext:
【IVM設備】 【基隆長樂店-TM4】
系統警告通知：2024年11月25日 21時32分50秒 基隆長樂店-TM4基隆長樂店-TM4販賣機的「右櫃，可能因商品卡貨，造成無法繼續銷售請店鋪派人前往排除」
@羽祥 

syn:
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ret:
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mtype: text
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mtext:
麗嬰 南紡 出機需求

【運送】 @🌸  虹 🌸  再請提供司機的姓名、電話、車號喔
時間：12/4(三) 09:30 抵達出機現場
機台：下取冷藏雙櫃（麗嬰版本）*2
取貨：龍雲林口倉庫
進場：台南市東區中華東路一段366號A2館B1F
下地下室的入口：在凱旋路上，搜「南紡購物中心A1館地上/A2館停車場」


【出機】 @黃糜鹿  再請提供當天出機工程師的姓名、電話、車號喔
1. 需派一位人力到現場定位、設定、教育訓練。
2. 9:30 到現場開始定位（如果提早完成可以先教店鋪補貨），10:30 場域供電開始做設定
3. 台帳：如內部管理總表
   - 森林家族+玩樂主義＊１
   - TOMICA+迪士尼小車/雜貨＊１
4. 後台：已創建
5. 販賣機 app 裝 v24，是用「精誠卡機」支付，請裝上正確序號的卡機
6. 其他：
- 卡機、SIM 卡：申請中，到貨時間正在確認
- 確認周邊設備是否有缺？如有再請跟我說
- 機台特殊設定：
    * 結帳時間：21:00
    * 機台關機排程：21:50


備註：
1. 中吉下取雙櫃：2196*870*1946MM（W*D*H）/520KG
2. 貨車需要有升降貨斗
3. 需要有插車來運送機台
5. 場勘資料：https://drive.google.com/drive/folders/11rCDwSGfS7q0mDq5gu1rLzfAEG7dbp7j?usp=sharing


type: message
mtype: text
mid: 536465703059063499
src_type: group
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sender_id: U8180fba0f18b9439ca00f06183475d3f
mtext:
https://docs.google.com/spreadsheets/d/1DVP0t54-3OsbEqnUtlMWAmJlfFI8JBYxHFy2wUgbhjQ/edit?usp=sharing


type: message
mtype: text
mid: 536513077068693957
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mtext:
1.貨車後板沒那麼長，所以沒辦法。                              

2.麻煩請提供扶手欄杆的寬度（最窄處）才知道機器能不能過，另外裡面那個轉角寬度好像比外面窄，所以裡面的寬度也要量過（一樣是量扶手欄杆處）


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mtext:
【IVM設備】 【清大金大店-TM7】
系統警告通知：2024年11月27日 12時29分06秒 清大金大店-TM7清大金大店-TM7販賣機的「右櫃，可能因商品卡貨，造成無法繼續銷售請店鋪派人前往排除」

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mtext:
【IVM設備】 【湖口三陽店-TM4】
系統警告通知：2024年11月27日 03時03分02秒 湖口三陽店-TM4湖口三陽店-TM4販賣機的「左櫃，可能因商品卡貨，造成無法繼續銷售請店鋪派人前往排除」

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mtype: text
mtext: [新建立] 出貨失敗通知：湖口力成店 -TM3
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mtext: [待派工] #581 故障問題：系統自檢中 需帶工具：微動開關J 處理單位：工程部
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type: message
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mtext: [待派工] #582 故障問題：出貨失敗 需帶工具：秤重板 處理單位：工程部
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type: message
mtype: text
mtext: [待派工] #583 故障問題：出貨失敗 需帶工具：秤重板 處理單位：工程部
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type: message
mtype: text
mtext: [已派工] #581 現場施工日期：11/27 派工車號：7907-M3 @阿粲
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type: message
mtype: text
mtext: [已派工] #582 現場施工日期：11/27 派工車號：7907-M3 @阿粲
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type: message
mtype: text
mtext: [已派工] #583 現場施工日期：11/27 派工車號：7907-M3 @阿粲
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type: message
mtype: text
mtext: [完成] #574 到場時間：11/26 8:30 離場時間：11/26 11:30 故障狀況回報：左櫃防盜板異常 施工說明：檢查為防盜板軌道固定卯丁斷掉，鎖上字攻牙螺絲固定，測試正常 更換零件：無
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type: message
mtype: text
mtext: [完成] #582 到場時間：9:00 離場時間：13:30 故障狀況回報：左櫃出貨異常 施工說明：更換秤重板，測試多次正常 更換零件：秤重板X1
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type: message
mtype: text
mtext: [完成] #583 到場時間：13:30 離場時間：16:00 故障狀況回報：左櫃出貨異常 施工說明：秤重數值異常，更換秤重線，出貨測試正常 更換零件：秤重線X1
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mtype: text
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src_type: group
group_id: C338c174c8ca20dd7ff7651b8b8a247cb
sender_id: U3ebff1e3e48d46219059effdf19a926f
mtext:
[完成] #573
到場時間：11/25 15:54
離場時間：11/25 16:30
故障狀況回報：副櫃門打不開
施工說明：中間櫃側邊膠條黏性面黏住副櫃，造成副櫃無法開啟，排除後正常開啟，測試主櫃也可正常開啟
更換零件：無

syn:
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type: message
mtype: text
mid: 536663778394374780
src_type: group
group_id: C338c174c8ca20dd7ff7651b8b8a247cb
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mtext:
[完成] #581
到場時間：18:30
離場時間：19:30
故障狀況回報：右櫃防盜板會一直伸縮抽插
施工說明：取貨口拉桿彈簧斷掉，導致沒彈力拉回按不到H開關，將彈簧重新做鉤子，鉤上後測試復位出貨正常
更換零件：無

syn:
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type: message
mtype: text
mid: 536743218981896226
src_type: group
group_id: C338c174c8ca20dd7ff7651b8b8a247cb
sender_id: Ud7bab4275089a33923e9720871bf1782
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mtext:
【IVM設備】 【基隆長樂店-TM4】
系統警告通知：2024年11月28日 04時52分28秒 基隆長樂店-TM4基隆長樂店-TM4販賣機的「右櫃，可能因商品卡貨，造成無法繼續銷售請店鋪派人前往排除」
@黃糜鹿 

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mtext: [新建立] 運補到場，小螢幕點擊無反應，重開機後畫面程式一直在跑，再次重開也一樣，並且沒有恢復跡象：【高雄前鎮】台虹科技［品牌冰棒機(雙螢幕)］ @黃糜鹿
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mtext:
【IVM設備】 【壽豐東華二店-TM4行政】
🚨商品卡貨通知🚨

【機台】壽豐東華二店-TM4行政（壽豐東華二店-TM4行政）
【時間】2024年11月28日 19時59分13秒 
【狀況】右櫃，可能因商品卡貨，造成無法繼續銷售。

⚠️請盡速派人前往排除。
@黃糜鹿 

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mtext: [待確認] #589 待換零件：這個初步判斷是電腦異常 麻煩要請幫忙拆下送回檢測 @沈修羽_Arthur
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mtext: [待派工] #590 故障問題：推桿馬達異常 需帶工具：推桿馬達、六角扳手、套筒組、電動起子、手套 處理單位：嘉科 @阿粲
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[完成] #204
到場時間：11/20 16:07
離場時間：11/20 17:30
故障狀況回報：主櫃E2,E5 貨道出貨異常
施工說明：調整E2 E5 貨道履帶，清除滾輪異物，調整貨道螺絲位置,測試正常
更換零件：無

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mtext: [已派工] #582 現場施工日期：11/28 派工車號：7907-M3 @彭祥維
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[完成] #566
到場時間：11/20 16:07
離場時間：11/20 17:30
故障狀況回報：主櫃E2,E5 貨道出貨異常
施工說明：調整E2 E5 貨道履帶，清除滾輪異物，調整貨道螺絲位置,測試正常
更換零件：無

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mtext: [完成] #575 到場時間：11/28 14:30 離場時間：11/28 16:00 故障狀況回報：副櫃卡貨 施工說明：更換推桿馬達 更換零件：推桿馬達
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type: message
mtype: text
mtext: [完成] #585 到場時間：11/28 14:30 離場時間：11/28 16:00 故障狀況回報：副櫃卡貨 施工說明：更換推桿馬達 更換零件：推桿馬達
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type: message
mtype: text
mtext: @Niel😎 以下提供#589電腦檢測報價單，同時也有email給您，請過目 謝謝
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ret:
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type: message
mtype: text
mid: 537030036781007188
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group_id: C338c174c8ca20dd7ff7651b8b8a247cb
sender_id: Ud7bab4275089a33923e9720871bf1782
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mtext:
【IVM設備】 【基隆長樂店-TM4】
出貨失敗通知：2024年11月30日 03時32分51秒 基隆長樂店-TM4基隆長樂店-TM4販賣機的「富維克礦泉水」商品出貨失敗，0櫃，貨道D6，秒數138請前往檢查
@黃糜鹿 

syn:
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